If you have received a DOA unit, or if you have a broken unit you may send it back to the address below for repairs or replacement. Before returning a unit please open a support ticket or contact [email protected].
If you are shipping a return from within Canada then expedited or express post are the best services. For the USA, USPS first class mail is the most economical option which offers tracking info and is the preferred method. If shipping from the USA or internationally, please indicate clearly on the customs form that it is a unit being returned to manufacturer for repair. Please also note any tracking information and send it to us via your service ticket or directly through email.
IMPORTANT: Pack the unit in a box (ie not just in a bag/envelope) and use sufficient packing material to prevent further damage to the unit from shipping.
Our repair center is located at the following address:
The Montreal Assembly
Attn: Scott Monk
403-160 Saint Viateur Est
Units that are DOA or suffer other failures from manufacturing defects will be repaired free of charge. Most small wear and tear issues are also repaired free of charge. Other damage can usually be estimated accurately by sending a video, description and or photos of the problem via a service ticket or email.
Units damaged by incorrect powering, attempted modifications or improper use will not be covered under warranty and may be subject to repair fees.
Orders may be cancelled so long as they have not yet been shipped. After an item is shipped it cannot be recalled, however you may still return it if unopened and we will refund the original purchase price once it arrives back in our shop. Shipping costs will not be reimbursed.